Most recent edit on 2007-02-22 13:54:03 by TomSmith
Additions:
The Return On Investment (ROI) of Usability has been demonstrated many times. The benefits summarised as follows:
Deletions:
The benefits of Usability and Accessibility can be summarised as follows:
Edited on 2007-02-22 13:52:40 by TomSmith
Additions:
The benefits of Usability and Accessibility can be summarised as follows:
Increases revenues and sales by helping to drive the right user behaviour
- Increased up-sell and cross-sell opportunities through higher quality engagement
- “Persuasion Architecture” is increasingly being used as a way of influencing the way users interact with a website
Decreases customer dissatisfaction and churn
- Customers are less likely to defect if the experience is good
- It is much cheaper to retain customers than to acquire new ones
Decreases development costs by eliminating errors early in the development cycle
- Even limited evaluation and testing can eliminate the vast majority of problems, leading to considerable savings
Reduces user errors and decreases customer support costs
- There is less need for back-up support for both customers and employees if things work properly on the internet/intranet
Decreases training costs
- The simpler things are, the less training is required
Reduces the risk of litigation
- Best practice is a ‘hygiene factor’ rather than a nice-to-have
- Expensive litigation could place a burden on resources if things are not done properly and damage your brand
Edited on 2006-08-10 00:58:33 by 218.75.87.37
No differences.
Oldest known version of this page was edited on 2006-08-05 23:18:17 by 210.114.183.194 []
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